The SmartVista Processing solution has a very powerful feature set to deal with disputes that arise in the clearing cycle, whether on the issuer or acquirer side. It supports all message formats adopted by major payment schemes for these purposes, such as full or partial representments, full or partial reversals and chargebacks, retrieval requests and retrieval request responses, and fee collections.

The Back-Office component automatically tracks all messages related to a given dispute by dispute number and provides user forms to reply to the required message with minimum amount of manual input and with logical support that does not allow generating a message that does not make sense at the given stage of the message flow. Before any dispute may be closed, an action has to be made by an authorised user, e.g. dispute officer, to write off the funds to either the customer account or profit and loss.

SmartVista also supports all major fraud control formats, such as SAFE, NMAS, Visa Fraud Advice, etc., required by the payment schemes. In addition to the Back-Office dispute handling facilities, SmartVista Front-End also provides user forms and processing functionality to maintain dispute messages for some special transaction protocols, such as Visa Single Message System (SMS).